Frequently Asked Questions

We use high-quality materials including sustainably sourced Australian timber where possible, durable fabrics that meet Australian standards, and premium hardware to ensure longevity and aesthetic appeal. All materials comply with Australian safety and environmental regulations.

Shipping times vary by location within Australia. Most orders to metropolitan areas are delivered within 7-10 business days, while regional areas may take 10-14 business days. You'll receive tracking information via email once your order ships. Express delivery options are available for select areas.

All our furniture comes with detailed assembly instructions and all necessary tools. For larger items, we can arrange professional assembly services in select metropolitan areas across Australia. Assembly service fees apply and vary by location and item size.

Many of our products offer customization options including colour choices, size variations, and material selections to match your preferences and space requirements. Contact us for specific customization inquiries and we'll provide a quote based on your requirements.

We offer returns within 30 days of delivery for unused items in original packaging. Under Australian Consumer Law, you also have rights for faulty or defective items. Please see our Return Policy for complete details and your consumer rights.

Yes, we ship to all Australian states and territories including Tasmania, Northern Territory, and regional areas. Shipping costs and delivery times may vary for remote locations. Contact us for specific shipping information to your area.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through Australian payment gateways. Prices are displayed in Australian Dollars (AUD) and include GST where applicable.

All products come with a comprehensive warranty covering manufacturing defects and material quality. Additionally, your purchase is protected by Australian Consumer Law guarantees that cannot be excluded. Warranty periods vary by product type - please refer to individual product descriptions or contact us for specific warranty information.