Privacy Policy
Introduction
wickzencandles ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our furniture products and services.
Information We Collect
We may collect the following types of personal information:
- Contact information including your name, email address, phone number, and postal address
- Order information including purchase history, delivery addresses, and payment details
- Communication information including messages sent through our contact form or customer service
- Website usage information including IP address, browser type, pages visited, and time spent on our website
- Preferences and interests related to our furniture products
How We Collect Information
We collect personal information in the following ways:
- Directly from you when you provide information through our website, contact forms, or when making a purchase
- Automatically through cookies and similar technologies when you visit our website
- From third parties such as payment processors and delivery services
How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders for furniture products
- To respond to your inquiries and provide customer support
- To communicate with you about your orders, our products, and promotional offers (with your consent)
- To improve our website, products, and services
- To comply with legal obligations and protect our rights
Disclosure of Information
We may disclose your personal information to:
- Service providers who assist us in operating our business, such as delivery companies and payment processors
- Government authorities when required by law or to protect our legal rights
- Third parties in connection with a business transfer or merger
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth), you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate, incomplete, or out-of-date information
- Make a complaint about how we handle your personal information
- Opt-out of receiving marketing communications from us
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
Overseas Disclosure
We may disclose your personal information to overseas recipients, including cloud service providers located outside Australia. We take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles or are subject to similar privacy protections.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
Email: cooperation@wickzencandles.world
Phone: +61 3 9894 2446
Address: Unit 3/21 Merrindale Dr, Croydon South VIC 3136, Australia
If you wish to make a complaint about how we have handled your personal information, you can contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.