Return Policy

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

If you change your mind about a purchase, you may return unused furniture items in their original packaging within 30 days of delivery, provided the items are in the same condition as when received. Change of mind returns are subject to the following conditions:

• Items must be in original, unused condition with all tags and packaging intact
• Items must be returned in their original packaging
• You must provide proof of purchase (order confirmation or receipt)
• Return shipping costs are the responsibility of the customer for change of mind returns

Faulty or Defective Items

If you receive a faulty, defective, or damaged furniture item, or if the item does not match its description, please contact us immediately. We will arrange for a replacement, repair, or full refund, including return shipping costs, in accordance with Australian Consumer Law.

Return Process

To initiate a return:

1. Contact us at cooperation@wickzencandles.world or through our contact page within the applicable time period
2. Provide your order number and details about the reason for return
3. We will provide you with return instructions and a return authorization number
4. Pack the item securely in its original packaging and ship it to the address we provide
5. Once we receive and inspect the returned item, we will process your refund or replacement

Refund Policy

Refunds will be processed as follows:

• Refunds will be issued to the original payment method used for the purchase
• Refunds typically take 5-10 business days to process after we receive and inspect the returned item
• For change of mind returns, original shipping costs are non-refundable. For faulty or defective items, all costs including shipping will be refunded
• Partial refunds may be issued if items are returned in a condition that is not as described or if items are damaged due to customer misuse

Non-Returnable Items

The following items cannot be returned for change of mind:

• Custom-made or personalised furniture items
• Items that have been used, assembled, or damaged by the customer
• Items that cannot be resold for hygiene reasons
• Items purchased during clearance sales (unless faulty)

Please note that your rights under Australian Consumer Law still apply regardless of these restrictions.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Items Damaged During Shipping

If your item arrives damaged, please:

• Contact us immediately (within 48 hours of delivery)
• Provide photos of the damage and packaging
• Keep all original packaging and documentation

We will arrange for a replacement or full refund, including return shipping costs, at no cost to you.

Contact Us

If you have questions about our Return Policy or need to initiate a return, please contact us:

Email: cooperation@wickzencandles.world
Phone: +61 3 9894 2446
Address: Unit 3/21 Merrindale Dr, Croydon South VIC 3136, Australia

We aim to respond to all return requests within 2 business days.